產品是手工製作的嗎？Are the products handmade?
是的，所有靈氣蠟燭及手工皂均由我們的靈氣治療師親手製作，並注入靈氣能量。Yes, all Reiki candles and soaps are lovingly handcrafted by our Reiki Master and infused with Reiki healing energy.
何時發貨？When will my order be shipped?
英國 UK：3–5 個工作天。香港 HK：3–7 工作天發出，7–14 天送達。其他地區：請透過 WhatsApp 查詢或於結帳時選擇目的地地區以取得即時運費報價。
產品成分天然嗎？Are the ingredients natural?
是的，我們使用蜂蠟、高品質香薰油及多種天然成分製作。Yes, we use beeswax, high-quality essential & fragrance oils, and carefully selected natural ingredients.
如何預約靈氣或占星？How do I book a session?
您可以直接在本網站選擇服務及時間，或透過 WhatsApp 與我們聯絡。Book directly through our website or contact us via WhatsApp.
如何聯絡我們？How can I contact you?
最快的方式是透過 WhatsApp，或發送電郵至 support@starseedeh.com。The fastest way is via WhatsApp, or email support@starseedeh.com.
需要繳納 VAT 嗎？Is VAT applicable?
VAT 20% 僅適用於英國訂單。香港及其他地區為 0% 稅率。VAT at 20% applies to UK orders only. All other regions are 0% VAT.
送到我的國家需要付關稅嗎？Will I need to pay customs duties?
視乎您所在國家的規定，部分國際訂單可能需要繳付當地進口關稅或稅項，費用由收件人負責，並不包含在訂單金額內。Depending on your country's regulations, some international orders may be subject to local import duties or taxes. These are the responsibility of the recipient and are not included in your order total.
我的包裹在海關被扣留了，怎麼辦？My parcel is being held by customs — what do I do?
海關扣留通常是當地正常清關程序的一部分，並非包裹遺失。建議查閱追蹤資訊，或直接聯絡當地海關或速遞公司查詢清關狀態，亦歡迎聯絡我們協助跟進。Customs holds are usually a normal part of the local clearance process, not a sign that your parcel is lost. Check your tracking details, or contact your local customs office or courier directly — feel free to reach out to us as well and we'll help follow up.
